Service Coordination

Service coordination reform aims to place consumers at the centre of service delivery - ensuring that they have access to the services they need, opportunities for early intervention and health promotion and improved health outcomes. Service coordination is facilitated by Primary Care Partnerships where agencies come together to agree on how they will coordinate their services so that consumers experience a health system that works together.

Service coordination overview
Provides information about why service coordination is being undertaken and the principles that guide it.
Service coordination practice
Describe how PCP member agencies will conduct business when dealing with clients in common.
Service Coordination Tool Templates (SCTT), guidelines and GP Victorian Statewide Referral Form (VSRF)
Service coordination is underpinned by a common set of forms and guidelines for the human services and a common form for use by general practitioners.
Implementation of service coordination
Implementation of service coordination has meant a substantial level of activity in the sector. Many PCPs have volunteered to share the resources they have developed and these have been posted on this site. Also available at this site is the project report prepared by KPMG looking at the impact of service coordination on 8 community health and local government Home and Community Care providers.