A consistent approach to collection and sharing of consumer information – This has moved the system away from using individual tools and forms to a common set of tool templates for the collection of basic information, a range of profiles which provide screening level information about a range of domains e.g. functional, health conditions, a standard summary and referral form and a consumer consent form.
A process that informs further assessment - Initial collection of consumer information and identification of needs logically informs assessment that different services provide and the format of which is designed by programs and/or organisational services.
Streamlined referral between and across sectors – Providing a single form, which services can use to refer to the range of community-based services. One form can be used for multiple referrals – reducing the administrative burden associated with getting people the services they need.