When it comes to private medical practice, good patience care is one of the key priorities. Whether you are someone who is starting out in private medical practice or have enough experience to call yourself a pro, there are still things you can improve to ensure that your patience receive the best care. Keep reading to find out some of the things you can do to make your service more accessible and convenient to your patients.
An Organised Office
Organise your office in a way that is easier for the patients to navigate; this should be provided from the moment they arrive on the venue to leaving it. Providing enough parking spaces, having a receptionist to take care of the check-in, providing comfortable seating in the waiting area, are some of the things you can do. Have sign boards or displays where necessary so the visitors know where to go and when. In addition to this, make sure to have adequate staff so that your patients never have to wait too long for examinations.
Accessibility is one of the major concerns when it comes to a medical facility. This means making your office easy to access for patients with impairments, specifically mobility impairments. For example, adding ramps for wheelchairs, using signs and colours and symbols for directions, making space for wheelchairs in the waiting area, adding chairs with armrests for visitors who have difficulties standing up or sitting down, reception desks, doors and entryways accessible for wheelchair users, railings or straps to support patients in examination rooms, elevators for easily mobility and accessible washrooms are some of the features that are required for better accessibility.
One of the easiest ways to make a service convenient is by using technology. You can start online appointment-making and remote consulting whenever possible to make it easier for the patients to contact you. Using digital signage can make it easier and faster to give information to the patients and the visitors.
To make it easier to manage the office you can use a private practice management software; this can make it easier to record the patient check-in and check-out, keep patient records and retrieve them when necessary. Overall, technology and digital solutions can make the process faster and efficient for everyone involved.
Patient Survey and Questionnaires
Even with your best service, there can still be things you can improve within the office. How do you know that you are giving the best service? How can you ensure that patients are well care for? How to be sure that everyone has access to the office?
To know answers to these types of questions, you need to get the feedback from the visitors. You can do this by letting them fill in surveys or questionnaires about the service. Feedback is the best way to know what you need to improve in your service, what you need to change and what things you can add.
A good medical service is not only about a good diagnosis and quick-working medicine. It is about making the patients comfortable and making them feel at ease under your care.